Refund policy

30-Day Return Policy
You may request a return within 30 days after receiving your item.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at cocosyona2010@gmail.com.
Returns must be shipped to the following address:
K-2 Building 103,
1-11-28 Taga-cho, Hitachi City, Ibaraki 316-0003, Japan

If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package.
Items returned without first requesting a return will not be accepted.

If you have any questions about returns, please feel free to contact us at cocosyona2010@gmail.com.

Damages and Issues

Please inspect your order upon arrival.
If you receive an item that is defective, damaged, or incorrect, contact us immediately.
We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (special orders or personalized items)

  • Personal care goods (such as beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you're unsure whether your item is eligible for return, please contact us.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The quickest way to get the item you want is to return the item you have.
Once the return is accepted, you may purchase the new item separately.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be in the same condition as when received: unworn or unused, with tags attached, and in its original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you.
We will let you know whether your refund is approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process the refund.

If more than 16 business days have passed since your refund was approved, please contact us at cocosyona2010@gmail.com.